Refunds & exchanges

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Change-of-mind returns may be accepted within 14 days of delivery or store pickup where items are unused, in original packaging with all accessories, and resaleable. A restocking fee of up to 15% may apply. Custom-built PCs, opened software licence keys, special-order items and hygiene-sensitive products are excluded unless faulty or not as described.

If an item arrives damaged, faulty or not as described, contact us promptly with your order number and photos where helpful. We will arrange repair, replacement, refund or return shipping instructions as appropriate under the Australian Consumer Law.

Contact us via the contact page with your order number, item(s) and reason for return. Do not send high-value goods back without our return authorisation. For store pickup orders, items may be returned to our Camperdown location during opening hours.

Approved refunds are processed to the original payment method where possible. Banks and card issuers may take additional business days to post credits to your account.