Aftersales & support
You've got your PC. If something needs sorting — a question, a fault, a bad delivery — this is where to start.
Everything here is handled by the people who built the machine, in Camperdown. There's no call centre and no ticket queue.
Just set up your PC? The setup guide covers unboxing, plugging in and your first boot.
If your PC arrived damaged
This is covered, you are not out of pocket, and you don't have to argue with anyone to get it sorted. Message us and we take it from here.
We know how this feels. You waited, you tracked it, you opened the box and something's wrong. That's a genuinely rubbish moment and we're not going to make it worse by sending you in circles.
What happens
- Tell us within 48 hours of delivery.
Chat, email support@g1tech.com.au, or call 0468 711 728. Quote your order number. The 48 hours matters because it's how we lodge a freight claim — later and we'll still help, it just gets slower. - Send photos before you do anything else.
The outside of the carton including any crushing or tears. The machine as you found it. Anything obviously loose inside. If it powers on, a photo of the screen. Don't tidy up, don't reseat anything, and don't throw out the box — the packaging is evidence for the claim. - We book the pickup and we pay for it.
You don't go to a post office. You don't pay a courier. We arrange collection from your address and cover it both ways. - We fix it or replace it.
Minor transit damage — a loose cooler, a dislodged graphics card — is usually same-day once it's on our bench. Replacement parts come off our own shelves where we have them. If the machine is genuinely a write-off, you get a rebuild or a refund, your choice. - We keep you posted.
You'll hear from us when it's collected, when it lands, when we know what's wrong, and when it's heading back. You shouldn't have to chase us — and if you ever do, that's a failure on our end. Say so and we'll fix it.
Something's not working
Try this first — it's often one of these
A good share of “it's broken” turns out to be one of three things, and you'd rather not post a computer for any of them:
- No picture? Check the monitor cable is in the graphics card, not the motherboard. Which ports →
- Nothing happens at all? Check the power supply switch at the back is on
I, and the wall socket is on. - Picture but it looks wrong?Check your monitor's refresh rate and that you're using the right input.
Still stuck after that, talk to us. We'll usually try a couple of things over chat before anything gets packed up.
Starting a repair
Message uswith your order number and what's happening. You don't need the right words— “it turns on and then dies after ten minutes” is a perfectly good fault report.
What happens next:
- We'll troubleshoot with you over chat or phone
- If it needs to come in, we'll tell you how to pack it and arrange the return
- We diagnose, and tell you what's wrong and how long it'll take before doing the work
- We repair, test, and send it back
Sydney?Just bring it in. Open 7 days, and it's often faster.
About your data
If we need to replace a drive or reinstall Windows, we'll tell you first, and we'll do what we can to preserve your files — but please back up anything irreplaceable before sending a machine in. We can't guarantee data on a drive that's failing.
Shipping & tracking
When your order ships
We build and test before anything goes out. For a PC that's 1–3 business daysfrom when the order is placed. Parts, peripherals and accessories that don't need assembly usually go out the same or next business day.
You'll get a tracking number by email the moment it's packed.
How long delivery takes
We ship Australia-wide with Team Global Express priority freight. Signature required on delivery — nobody leaves a $3,000 computer on your porch.
These are the carrier's typical times, not a guarantee. Weather, holidays and remote routes can add a day or two. Your exact delivery estimate is shown at checkout for your address.
Sydney pickup
You can collect from Suite 6/1 Hordern Pl, Camperdown NSW 2050, open 7 days. We'll message you when it's ready. Bring your order number.
Nobody home?
TGE will leave a card and attempt redelivery, or hold it at a depot.
Tracking says delivered but you don't have it
Check with anyone else at the address first, then with your neighbours — then tell us the same day. We can open an investigation with the carrier, and the sooner that starts the better it goes.
Your 3-year warranty
What's covered
Every PC we build is covered for 3 years from the date you receive it. That's the parts inside it and the labour to diagnose and fix them. No excess, no bench fee, and no charge for us opening a machine we put together.
If a part fails and we have one on the shelf, we'll usually swap it immediately rather than sending you into a manufacturer RMA that takes months.
What you pay
Freight to get the machine back to our Camperdown workshop. We ship it back to you at our cost. Sydney customers are welcome to just carry it in.
Exception: if it arrived damaged, we pay freight both ways. See If your PC arrived damaged.
What isn't covered
- Physical damage after delivery — drops, knocks, spills
- Liquid damage
- Modifications that break something. Adding your own RAM or a drive is completely fine and won't void anything — but if something gets damaged doing it, that part isn't covered. Ask us first if you're unsure
- Software problems that aren't hardware faults. We'll still help where we can, it's just outside warranty terms
- Normal consumable wear, like thermal paste after a few years
How long repairs take
Most are done within 1–3 business daysof the machine landing on our bench, because we hold common failure parts in stock. If we need something from a supplier we'll give you a realistic timeframe up front rather than a number we're hoping for.
Parts and peripherals
Components, peripherals and accessories bought on their own carry their manufacturer's warranty, which varies by brand and product. The 3-year RTA warranty applies to complete PCs built by us. We'll still help you handle a manufacturer claim — bring it to us rather than working it out yourself.
Your rights under Australian Consumer Law
This warranty sits on top of your rights under Australian Consumer Law — it doesn't replace them. Our goods come with guarantees that can't be excluded. You're entitled to a replacement or refund for a major failure, and compensation for other reasonably foreseeable loss, and to have goods repaired or replaced if they aren't of acceptable quality and the failure isn't major.
Getting help
You will not be bothering us.We'd genuinely rather answer a question than have you sit there frustrated.
Suite 6/1 Hordern Pl, Camperdown NSW 2050Mon–Sat 11:30 AM – 8:30 PMSunday 1:00 PM – 7:00 PMGet directionsHave your order numberhandy if you've got it — it saves a round trip. If you don't, your name and phone number will find it.